Welcome to Hotel Direct Rate! These Terms and Conditions explain how you can use our services. By using our website or app, you agree to these terms, so please read them carefully.
Hotel Direct Rate connects travelers directly with hotels for the best available rates. We act as a booking facilitator — the agreement for your stay is between you and the hotel.
When you make a reservation, you’re agreeing to the hotel's terms (like cancellation or no-show policies). Always review these before confirming your booking. Prices are shown in real time and may change until confirmed.
Depending on the hotel’s setup, you may be charged during booking or at check-in. All payment methods accepted will be listed at checkout. Hotel Direct Rate does not charge you directly unless otherwise stated.
Each hotel sets its own cancellation and refund rules. Some reservations are fully refundable, while others may incur charges. Please read the cancellation policy shown during booking.
Please provide accurate contact and payment details. You agree not to misuse the site or make false reservations. Any fraudulent activity may lead to cancellation or legal action.
Hotels are responsible for the quality of their rooms, facilities, and services. If something goes wrong during your stay, it should be resolved directly with the hotel — but we’re happy to help if needed.
While we try to keep our platform running smoothly, we’re not liable for any temporary downtime, errors, or bugs that might occur while using the site or app.
We only collect personal data necessary for bookings and customer support. For full details, please see our Privacy Policy.
Everything you see on our platform — text, logos, graphics — belongs to us or our partners. Don’t use or copy it without permission.
We may update these terms to reflect changes in our service or legal requirements. When we do, we’ll notify users and post the latest version here.
Need help or have a question about these terms? Reach out to us anytime at [email protected].
Effective Date: April 15, 2025
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